Privacy Notice
#yourdataisyours
We know that you care about your personal data and how it is used, and we want you to trust that Unilever uses your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it.
As you read our Notice, please keep in mind that it applies to all Hindustan Unilever Limited.
Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by sending us an email to Customer Care or submitting a request through the “Contact Us” form on our websites.
We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, and browsers, then please read about these key terms first.
You have the right to object to certain uses of your personal data including the use of your personal data for direct marketing. See what your rights are and how you can exercise them here.
Personal data means any information that can be used to identify directly or indirectly a specific individual.
You are not required to provide Unilever the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.
We may collect personal data from a variety of sources. This includes:
- Personal data you give us directly,
- Personal data we collect automatically, and
- Personal data we collect from other sources.
Personal data means any information that can be used to identify directly or indirectly a specific individual. This definition includes personal data collected offline through our Consumer Engagement Centres, direct marketing campaigns, sweepstakes and competitions and online through our websites, applications and branded pages on third-party platforms and applications accessed or used through third-party platforms.
You may be asked to provide your personal data when you are in contact with us. Hindustan Unilever Limited companies may share your personal data with each other and other Unilever Group companies and use it in a manner consistent with this Privacy Notice. We may also combine it with other information to improve our products, services, content, and advertising.
You are not required to provide Unilever the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.
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Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
- Product is damaged
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Product is used or altered
- If request is initiated after 5 days of order delivery.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
- Product is damaged
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Product is used or altered
- If request is initiated after 5 days of order delivery.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
- Product is damaged
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Product is used or altered
- If request is initiated after 5 days of order delivery.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
- Product is damaged
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Product is used or altered
- If request is initiated after 5 days of order delivery.